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TOP 10 MOST POPULAR FAQs
How are you different from being the best software development company in India?
Transparency in our approach is the most attractive feature for all our clients. Though we follow agile methodology, our clients are welcome at any point of time to know the progress of the project.
What explicit services do you provide?
We don’t believe in mere developing and handing over a project. We believe our success is only when the project is being well implemented. We thoroughly understand the business needs and only then finalize the scope with mutual agreement with client. We also help clients business grow by developing business model canvas, marketing strategies, etc.
How do you provide backup support?
We have Cloud backup also known as Online Backup. It is the process where your onsite backups are transferred to an offsite server every night. The server is located in a secure data centre in Perth. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.
What kind of response times can I expect?
Our motto is to establish specific expectations with each client. We have clear consequences for not living up to agreed-upon expectations. We are reachable at any point of time via call or email. We have a TAT of 4hrs.
How Long do you provide Technical Support for?
We have free support. The duration is mentioned in the proposal while signing of. It varies from client to client. As best software development company in India, we ensure to provide free support after handing over the project.
We also have Annual Maintenance Contract , AMC . It is explicitly available by most of our clients after the free support of the project.
What should I do before I call for help?
Immediately take screen shots of your issue being faced. When possible, write down any information about error messages. At times, restarting the browser, clearing cache or restarting the system is found effective.
How is CMS important?
Content Management System helps you manage your application at ease. Any content can be added, removed or edited as per your requirement. It can be made extremely SEO friendly. We as best software development company in India provide CMS application at low cost.
Do I get Source Code by default?
While finalizing the business proposal, it is mentioned whether source code is shared or not. For custom applications, there is one time cost. And sometimes clients don’t need source code. Rather prefer lesser costs for development. Whereas for applications where annual or monthly subscription is availed, source code is not available.
What all countries do you provide services?
Since 2007, we have been developing various IT applications in Middle East. We are registered as Orbitbeam in Saudi Arabia. We are the most popular provider of market applications at low cost. Apart from ecommerce applications, custom software and mobile apps development in Riyadh is our
What types of systems do you support?
We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps or Office365, Windows or Mac, Android or iOS, we will support your team. Need to install a server onsite or host one virtually on Amazon or Azure? We will support you. Need to transition from one ecosystem to another? We’ll be there for you.